Frequently Asked questions

Absolutely not. We have designed the access system to be instant and much simpler than a traditional key, eliminating any technology-related stress:

• No app to download: Once your booking is confirmed, we will send you a link to access your personal Web App directly from your smartphone browser, with no need to download or configure anything..

• One single code for everything: After completing your check-in, you will use one personal access code for everything: entering the garage, opening the main entrance, accessing your apartment, and unlocking your private heated locker in the ski room..

• Total freedom, zero worries: You can head out for a day of skiing or a walk without carrying physical keys, worrying about losing them, or having to follow strict reception hours.

We will be delighted to welcome you personally at Reception for check-in, available from 4:00 PM to 8:00 PM.

If you expect to arrive after 8:00 PM, no problem at all: we simply ask that you contact us in advance. We will provide you with all the information you need to complete your online check-in and receive your personal access code, together with detailed instructions on how to reach and access your apartment independently.

The following morning, we will be delighted to welcome you back at Reception, where you can complete the check-in process in person and receive all the information you need for your stay.

Check-out is required by 10:00 AM on the day of departure.

We have designed a secure, state-of-the-art equipment area to ensure maximum convenience before and after your days in the mountains. It will be available starting from winter 2026 and will offer:

• Maximum security and smart access: You will have access to our Ski & Bike Room , a secure and private area accessible exclusively to Residence guests using your personal access code. .

   

• Ski room with private lockers You will have your own private locker for your equipment, equipped with an automatic boot drying and heating system (available from winter 2026/27), so you can start every morning with warm, dry boots..

   

• Bike Room with E-Bike Charging: A secure space where you can safely store your bicycle and conveniently recharge it using our dedicated charging stations..

• Fully Equipped Workshop Corner: Starting from winter 2026/27, a fully equipped technical area will be available, with dedicated tools for the care, cleaning and minor repairs of skis and bicycles, allowing you to keep your equipment in perfect condition and get ready for your next adventure..

We have taken care of every detail to make you feel at home from the very first moment. Your private retreat will welcome you with a complete selection of high-quality amenities, designed for a truly worry-free stay:

• Linen & Comfort: Premium bed linen, towels and household textiles, along with a hairdryer in every bathroom and a supply of toilet paper.

• Beauty: An organic and eco-friendly line of personal care products, including shampoo, shower gel and liquid soap, presented in our elegant refillable bottles with zero environmental impact.

• Kitchen Welcome Kit: Everything you need to feel welcome, including coffee pods, a selection of herbal teas, sugar, fine salt and coarse salt.

• Kitchen & Cleaning: A fully equipped premium kitchen with tableware and utensils made exclusively from natural, durable materials such as stainless steel, glass, ceramic and wood. You will also find state-of-the-art appliances, including an integrated washer-dryer, along with certified, biodegradable eco-friendly detergents.

No, access to the Residence is strictly reserved for registered guests and is not open to the public.

A doorbell located outside the main entrance is connected directly to Reception. Our staff is available 24/7 should you need any assistance.

We will be at the property at the time of check-in to welcome you personally and provide you with all the information you need for your stay.

Afterwards, each guest will receive a personal access code that will provide access to:

• the main entrance,
• the common areas,
• and your private apartment.

This system ensures comfort, privacy and security throughout your stay.

The Residence’s common areas — including the ski & bike room, garage, and our Reading & Working Corner — are available to guests throughout the day, with no time restrictions.

Guests are therefore free to enjoy these spaces at any time, including during the evening and night, while maintaining the same atmosphere of tranquillity and privacy that defines the entire Residence.

To ensure the comfort, safety and privacy of all guests, the common areas are equipped with an active video surveillance system.

We kindly ask guests who wish to use these areas during the night to respect the peace, privacy and relaxation of other residents, helping to preserve the exclusive and harmonious atmosphere of the stay.

The underground garage is included free of charge with your apartment.

Each studio or one-bedroom apartment has one designated covered parking space in our private garage.

Each four-bedroom apartment includes two designated covered parking spaces in our private garage.

Each two-bedroom apartment includes one covered parking space and one outdoor parking space.

A door from the garage provides direct access to the Residence’s main elevator.

If you have additional vehicles to park, a large public car park is available just a short distance from the Residence.

Absolutely. Our garage is equipped with three electric vehicle charging stations. We simply ask you to let us know at the time of booking, so we can assign you a parking space next to a charging station.

Echo is a new concept in conscious hospitality, located in Ponte di Legno. We have designed our property not simply as a place to relax, but as a high-end experience where modern comfort and cutting-edge technology coexist in perfect harmony with the preservation of nature.

Unlike traditional hotels, we have designed each apartment as an independent retreat where wellness is not an experience to be shared with strangers, but an intimate ritual. Each unit features its own professional spa experience — sauna, Turkish bath, jacuzzi or sensory shower — allowing you to enjoy complete freedom and privacy, at any time of day or night.

Yes, Quadrilocale 001 and Trilocale 003 Both located on the ground floor with a private garden, they are fully accessible and barrier-free, specifically designed to ensure maximum freedom of movement for guests with mobility impairments.

Yes, pets are welcome in almost all of our apartments, with the exception of Penthouse 302 and Attic Three-Bedroom Apartment 301.
Please let us know at the time of booking if you are travelling with a pet.

There is no additional charge for final cleaning: the service is fully included in the price of your stay, ensuring a worry-free experience and the utmost comfort.

We kindly ask that, upon departure, the kitchen area is left tidy, with all dishes, tableware, pots and utensils clean.

To preserve our guests’ privacy and independence, daily apartment cleaning is not provided during your stay. No one will have access to your apartment except you.

Upon arrival, you will find all the linens and towels you need for your stay, at no additional cost. We offer complimentary replacement of bed linen and towels whenever needed during your stay. To respect your privacy, no member of our staff will enter your apartment. To request a change of bed linen and towels, simply send us a message the evening before and, in the morning, place the used linens in the special washable fabric bag outside your apartment door.

Our staff will collect the used linens and return fresh towels and bed linen, together with a sanitised bag. This approach reflects our commitment to avoiding single-use plastic bags while maintaining high standards of hygiene, cleanliness and sustainability.

For washing your personal belongings, each apartment is equipped with a private washer-dryer. We kindly ask that you do not wash the bed linen and towels provided by the Residence. Please leave them to us and we will take care of the laundry service, ensuring the high standards of quality and comfort of the property.